Frequently Asked Questions
Everything you need to know about our premium collection and services.
What materials are used in your scarves?
Since 2020, we have specialized in high-quality natural fibers including mulberry silk, ethically sourced cashmere, and organic cotton to ensure both comfort and durability.
How should I care for my scarf?
To maintain the integrity of the fabric, we recommend dry cleaning for silk and cashmere items. For cotton blends, a gentle hand wash in cold water with mild detergent is preferred.
How long does shipping take?
Orders are processed within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer gift wrapping services?
Yes, we provide premium gift packaging options at checkout, including a signature box and a personalized note, making our scarves the perfect gift for any occasion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.